Refund policy

Refund & Exchange Policy

All sales are final. We do not offer refunds for change of mind, incorrect sizing, or any reason other than the exceptions below.

Order Cancellations (Not Yet Shipped)
If your order hasn't shipped yet, you can request a full refund. Contact us at hello@silentcollision.com with your order number as soon as possible — once an order has shipped, this option is no longer available and our standard policy below applies.

Damaged Items
If your order arrives damaged, we'll issue a full refund or replacement — your choice. To request this:

• Contact us at hello@silentcollision.com within 7 days of delivery.
• Include your order number and photos of the damaged item and packaging.
• Once reviewed, we'll process your refund or send a replacement at no additional cost to you.

Exchanges
Outside of the exceptions above, we offer exchanges under the following conditions:

• Exchange requests must be made within 7 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags/packaging intact (for apparel) or unopened/unplayed (for vinyl).
• Customers are responsible for return shipping costs on exchanges.
• Pre-order items cannot be exchanged until they have shipped and been received.